Volunteers are often the backbone of Community Transport Providers and perform a variety of services to help the Networks. Their reward is the satisfaction of helping others and the appreciation received for helping their community and their local Community Transport Providers.

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Volunteers often assist with promotion, fundraising, sometimes office work, vehicle inspections and driving.

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Community Transport Providers rely on volunteers who choose to give their time, energy, skills and experience to help others. Volunteers bring with them expertise, life skills, a broad and varied knowledge base. Their diverse cultural backgrounds, ages and levels of ability reflect the community they serve.

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A mutual obligation exists between the Community Transport Providers and its volunteers.  All Community Transport Providers recognise and reward voluntary effort. Volunteers do not replace paid staff. Like employees and volunteers can expect safe, meaningful work and well-managed workplaces with clearly stated rules, rights and responsibilities.

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Legal safeguards are in place to protect volunteers carrying out their duties. Community Transport Providers trust the sensitivity and discretion of volunteers and their regard for confidentiality. They ensure volunteers are adequately and promptly reimbursed or subsidised for expenses incurred in the course of their volunteer work.

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